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Mesilla Valley Transportation logo

Mesilla Valley Transportation

3.4 | Las Cruces, NM | Transportation/Trucking/Railroad | 1001 to 5000 Employees
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Posted 3 months ago on April 27, 2020 This job is no longer available

Customer Service Representative

Full-time in El Paso, TX
Is it a match?
See at-a-glance how well companies like Mesilla Valley Transportation support the things that are important to you.
Equal Opportunities for Women and Men
4.2
Maternity and Adoptive Leave
4.1
Overall Satisfaction
3.9
The People You Work With
3.8
Female Representation in Leadership
3.8

Mesilla Valley Transportation is a transportation/trucking/railroad company headquartered in the Las Cruces, NM area with 1001 to 5000 employees. Mesilla Valley Transportation has a 3.4-star InHerSight Score, based on 172 ratings from 11 employees. 5 employees have left comments about their experience working for the company on InHerSight.

Job Title: Customer Service Representative
Department: Customer Service
Reports To: Customer Service Manager
Employee Status: Non-Exempt

Summary 

The Customer Service Representative is responsible for efficiently and effectively supporting our operational teams during evening hours. Key measures of success include:
− Provide timely and courteous communication with customers
− Be recognized by team, peers, and customers as a key supporter
− Contribute to a positive work environment

Responsibilities

− Communicates in a clear and consistent manner and with high integrity
− Accurately enters information into company computer systems
− Works with team members to solve problems
− Provides accurate information to customers
− Demonstrates high resource utilization
− Help the company provide a high level of customer service

Qualifications

− High School Diploma or GED
− Strong customer service skills
− Strong communication Skills
− Basic knowledge of motor carrier operations and geography
− Competent user of MS Office

Physical Demand
Remain in a seated position for an extended period of time, using hands and fingers to type, pick up papers, place phone calls. Occasional lifting (maximum 15lbs), bending, reaching and/or kneeling. Expressing and/or exchanging ideas by means of spoken word to impart oral information to clients, coworkers, and public.

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