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LoftSmart

4.2 | New York City, NY | Real Estate | 11 to 50 Employees
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Posted 3 weeks ago on Aug. 22, 2019

customer operations associate

Full-time in New York City, NY
Is it a match?
See at-a-glance how well companies like LoftSmart support the things that are important to you.
Wellness Initiatives
4.0
The People You Work With
4.0
Salary Satisfaction
4.0
Management Opportunities
4.0
Equal Opportunities for Women and Men
4.0

LoftSmart is a real estate company headquartered in the New York City, NY area with 11 to 50 employees. LoftSmart has a 4.2-star InHerSight Score, based on 13 ratings from a confidential number of current or former employees.

LoftSmart is looking for a Customer Operations Associate to support our mission of helping young people discover and lease local rentals with transparency, ease, and simplicity. You’ll adopt a renter-first mindset to guiding a student renter from application through to lease via phone calls, emails, and SMS — managing any concerns, needs, and complex questions along the way. You will also interact directly with properties over the phone to maintain updated records of property-specific incentives & application processes and confirmation of completed application deliverables.
The ideal candidate for this role is an empathetic problem solver with an ability to communicate in a clear, helpful, and supportive manner. Join our growing team in helping student renters find their perfect place!
What you’ll do...
  • Advocate for students in everything you do — whether it’s in communication with properties or cross-functional LoftSmart team members, you’ll serve as the loud and proud voice of our student renters.
  • Master our internal systems — develop full operational knowledge and understanding of the leasing process and manage internal operations accordingly
  • Own and manage all renter communications across phone, SMS, and email to personally craft the LoftSmart renter experience — answer questions, resolve issues, and go above and beyond to assist with anything they need throughout their LoftSmart journey
  • Identify trends and pain points to brainstorm ways in which we can create solutions that deliver exceptional levels of customer happiness
  • Provide feedback and recommendations to our Product and Business Development teams to influence the creation of new features and processes
We’re looking for someone who is...
  • A clear communicator both in email and on the phone 
  • A quick, resourceful learner who’s always curious to understand the “why” behind the “how”
  • An obsessively organized multi-tasker who never loses sight of the details
  • Patient and optimistic in their approach to problem-solving
  • A calm, composed speaker with the ability to manage renter expectations under pressure
  • Comfortable with and adaptable to new technology and business tools
Other requirements & considerations
  • Bachelor’s degree
  • Min 1 - 3 years of work experience in a customer facing position at a  startup
  • Experience working with CRM and helpdesk tools is a plus
  • Potential flexibility to work occasional weekend and evening shifts is a plus
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