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Diamond Resorts logo

Diamond Resorts

2.8 | Las Vegas, NV | Hospitality | 5001 to 10000 Employees
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Posted a month ago on Jan. 20, 2020

Talent Acquisition Operations Manager

Full-time in
2 locations
  • Orlando, FL
  • Las Vegas, NV
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See at-a-glance how well companies like Diamond Resorts support the things that are important to you.
Paid Time Off
3.9
Management Opportunities
3.5
Equal Opportunities for Women and Men
3.5
Female Representation in Leadership
3.3
The People You Work With
3.1

Diamond Resorts is a hospitality company headquartered in the Las Vegas, NV area with 5001 to 10000 employees. Diamond Resorts has a 2.8-star InHerSight Score, based on 654 ratings from 42 current or former employees. 8 employees have left comments about their experience working for the company on InHerSight.

The Talent Acquisition Operations Manager is responsible driving operational excellence across the Talent Acquisition function globally through TA processes, operations and systems. 

ESSENTIAL JOB FUNCTIONS

  • Partners with Talent Acquisition (TA) leadership to develop recruitment strategies through the utilization and implementation of new and existing technology; and serves as the primary subject matter expert with that technology.
  • Develops and utilizes advanced analytic solutions to identify effectiveness, opportunities for improvement, and return on investment in all aspects of the recruiting function.
  • Oversees and assists in the successful operations for branding, marketing activities, and global recruitment events.
  • Through extensive collaboration with the TA leadership team, develops strategies through data-based decisions to improve the overall TA process with the ultimate goal of driving in talented and high-caliber candidates to the organization.
  • Participates in the annual review process which includes vendor selection, event planning, marketing strategy, and overall team performance.
  • Responsible for maintaining and submitting KPI Scorecards to the Global Director of Talent Acquisition on a monthly (or otherwise set) basis for team member performance and vendor and/or marketing effort return on investment.
  • Manages the Request for Proposal (RFP) and Request for Information (RFI) process for new and existing vendors.  Vendors include technology platforms, job boards, universities/schools, community partners, and event companies.
  • Responsible for vendor relationship management including communication, selection, contract negotiation, contract execution, invoicing, and service level agreements.
  • Participates in weekly, monthly, quarterly, and annual success calls with vendors.
  • Aggregates relevant data to track return on investment (ROI) for each vendor.
  • Partners with TA leadership to establish recruiting system guidelines, standard operating procedures, best practices, and troubleshooting for Applicant Tracking System and Candidate Relationship Manager.
  • Develops a deep understanding of all HRIS systems utilized by the organization and administer to ongoing needs including new feature implementation, troubleshooting, system adoption, and governance.
  • Builds relationships and works closely with the organization’s IT department to ensure successful system implementations, adoptions, and ongoing support and maintenance.
  • Identifies and acts on possible system enhancements or new technology that improve productivity, increase service, and/or reduce costs.
  • Oversees recordkeeping operations for the department including budget, ROI scorecards, the team member referral program, invoicing, general recruitment data, and other sources as required.
  • Develops analytic solutions for the TA team which can include, but is not limited to, recruitment metrics, team member key performance indicators (KPIs), return on investment (ROI) scorecards, and system adoption/usage reports.
  • Performs complex data manipulation and aggregation of data from multiple sources, analyzes and derives business insights and potential outcomes, and provides recommendations for improvement.
  • Ensures consistent data integrity across all platforms.
  • Manages the creation and maintenance of the Employee Value Proposition (EVP) toolkit which includes, but is not limited to, recruitment presentations, digital media, social media content calendar, and other marketing materials.
  • Oversees the operational success of all marketing efforts including, but not limited to, external and in-house hiring events, campaigns, digital media advertisements, and all employment branding activities.
  • Acts as a champion for our employment brand across the organization by creating opportunities to engage current team members to learn how to best promote the company as an exciting place to work and to utilize employees as talent and recruitment advocates.

EDUCATION

  • Bachelor’s degree or equivalent experience in related field. 

EXPERIENCE

  • A minimum five (5) years of experience in the Talent Acquisition field managing and supporting Talent Acquisition technology and reporting required.
  • A minimum six (6) months of supervisory experience in the Talent Acquisition field required.
  • Experience creating and facilitating recruitment system training and compliance. 
  • Demonstrated success in a high-volume recruiting environment.
  • Skilled in using an Applicant Tracking System (Taleo), Business Intelligence platform (Oracle Business Intelligence), and Candidate Relationship Management System (CRM).
  • Thorough understanding of traditional and cutting-edge sourcing strategies and methodologies to include utilization of social media, web searching tools, candidate research, and cold calling to recruit and expand employment brand.
  • Proven ability to clearly express complex ideas, prepare progress reports, make presentations, write proposals and manage multiple budgets across the organization.
  • Proven ability in developing and managing Key Performance Indicator (KPI) Models within Talent Acquisition.
  • Proven ability with system implementation, workflow process improvement, and advanced system coding using SQL.
  • Knowledge of recruiting best practices and employment law that impacts the recruiting function.
  • Expertise in the area of recruitment marketing best practices, resources, and tools, including the creation and management of talent communities.
  • Proven ability in developing Market Insights and developing executable strategies for Talent Acquisition required.
  • Strong communications and influencing skills.  Must be able to market ideas to a diverse leadership team, build trust and credibility among his or her team.
  • Strong Microsoft Excel skills including the ability to perform Vlookups, pivot tables, dashboards, formulas and audit data as needed.
  • Computer proficiency in Microsoft Word and Outlook.
  • Understand how to develop and implement business strategies.
  • Ability to interpret and create policies, procedures and manuals.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes an emergency situation and takes appropriate action.
  • Able to establish and maintain a cooperative working relation.
  • Ability to interpret and create spreadsheets.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Strong analytical and problem solving skills.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Competent in public speaking.
  • Performs well with frequent interruptions and/or distractions.
  • Advanced math skills.
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