Join InHerSight's growing community of professional women and get matched to great jobs and more!
Sign Up
Already have an account? Log in
[production]
Rate Now
AT&T logo

AT&T

2.9 | Dallas, TX | Telecommunications | 5001 to 10000 Employees
Rate Now
Posted a month ago on Jan. 30, 2020

Sr. Product Management & Development - IVR & Call Routing

Full-time in Atlanta, GA
Is it a match?
See at-a-glance how well companies like AT&T support the things that are important to you.
Equal Opportunities for Women and Men
3.6
Management Opportunities
3.5
Paid Time Off
3.4
Female Representation in Leadership
3.4
The People You Work With
3.3

AT&T is a telecommunications company headquartered in the Dallas, TX area with 5001 to 10000 employees. AT&T has a 2.9-star InHerSight Score, based on 10,209 ratings from 691 current or former employees. 146 employees have left comments about their experience working for the company on InHerSight.

At AT&T, we’re connecting
the world through the latest tech, top-of-the-line communications and the best
in entertainment. Our groundbreaking digital solutions provide intuitive and
integrated experiences for millions of customers across online, retail and care
channels. Join our mission to deliver compelling communication and
entertainment experiences to customers around the world as we continue to
evolve as a technology-powered, human-centered organization. As part of our
team, you’ll transform the way we deliver a seamless customer experience with
digital at the center of all you do. In our world, digital is much larger than
just an eCommerce channel, we are transforming all channels to digitally
perform as one team to create a better customer experience.  As we move
through 2020, the digital transformation will revolutionize the digital space
and you can build a career that will propel your future.

Working as a Senior Product
Development Manager on the Digital IVR & Routing Team, you will explore the
customer needs as well as develop insights about the needs of the customer that
pertain to the AT&T IVR.  The primary objective of this role is to
Create/Expand/Modify IVR capabilities that will meet the business requirements
and meet the customer needs/wants.  To achieve this objective, you will
work with technology and UX teams to identify the set of features that will be
needed to create (or modify or expand) the IVR capability.  Furthermore,
you will be responsible for the prioritization and alignment of the features
based on value targeting in a product roadmap.

For each feature, partner
with business, technology and UX teams to define the minimum viable product
(MVP) that will meet the needs of the business with minimal investment and
scrum with UX and tech teams to work on backlog grooming, prioritize bug fixes,
UX improvements and feature expansion/elimination. You will also be the
spokesperson for the status of delivery, KPIs and business requirements to MPV
executives, portfolio, business and other product teams.  Evangelizing the
product features and capabilities with other product managers and business
owners to continuously add value to the larger org.


Desired Qualifications

  • College degree in Engineering / Management / Computer
    Science Applications
  • Understanding call center process and environment
  • Experience with IVR and Call Routing desired
  • Strong analysis, organization and planning skills
  • Strong project and program
    management experience in a technical and non-technical environment
  • Demonstrated ability to lead,
    influence and persuade others
  • Must have strong interpersonal
    skills and communication skills (oral, written and presentation)
  • Knowledge of company policies,
    customer service, operations and departmental functions
  • Intermediate to advanced
    knowledge of Excel, PowerPoint, Word and Outlook   
  • Knowledge of Agile and Scrum
    methodology

Share this job
Advertisement