District Service Manager (Boston, MA)
In this role, you have the opportunity to:
As a District Service Manager, you will lead and manage all service functions for the assigned Boston region for customer services. You will participate in the development and implementation of strategic and tactical plans to achieve annual revenue targets, grow the region’s revenue from core business and value added services.
You are responsible for:
- People Leadership (Managerial Courage, Command Skills, Developing Direct Reports and Others, Building Effective Teams)
- Customer Ownership (Customer Focus, Composure, Negotiating, Business Acumen)
- Operational Management (Drive for Results, Business Acumen, Decision Quality)
- Financial Accountability (Drive for Results, Business Acumen, Decision Quality)
- Strategic and Tactical Initiatives / Resource Balancing: Determine possible strategic and tactical initiatives and prioritize based on business needs and resource availability.
- Full P/L responsibilities
You are a part of:
You will be part of the North American healthcare Sales and Service organization. Working within this group, you would benefit from the team's growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings. In a 'One Team' culture, you will have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable.
To succeed in this role, you should have the following skills and experience:
- Bachelor’s degree; MBA preferred.
- Minimum of 5 years leadership experience in healthcare services or equipment sales. Experience in diagnostic imaging desirable.
- Solid experience managing a profit/loss business.
- Ability to develop and implement strategic initiatives to generate growth in revenue. Can create competitive strategies and plans.
- The ability to effectively handle multiple and conflicting high-level business problems simultaneously under time constraints.
- Effectively manage numerous business issues at a broad conceptual level and tolerate ambiguity.
- Demonstrated ability to interface with customers effectively and always instill confidence in the situation.
- Excellent leadership, teamwork, influencing, mentoring, coaching and interpersonal skills.
- Excellent analytical, organization and time management skills.
- Effective communication skills including demonstrated stand-up presentation skills, group facilitation and ability to effectively interact with customers.
- Excellent interpersonal skills with ability to interact effectively in a team-based organization and with management and individuals of various levels and backgrounds across all department and organizational levels.
- PC skills with demonstrated knowledge of MS Word, Excel, PowerPoint, and Project
- Ability to work individually and under minimal supervision to include a mixture of both remote and office environments leading remote workforce.
- Enthusiastic and high energy
- Proven ability and track record of managing field personal
- Candidate must reside within the region (Boston) or consider relocation.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa for this opportunity.
In return, we offer you:
We challenge you to join Philips Healthcare as an Imaging Systems (IS) District Service Manager supporting our IS business where you will use your managerial skills in driving your team to provide best in class customer service! As part of the Customer Service organization, you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.
Why should you join Philips?:
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
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