Scores for ULTA Beauty are based on 7,934 ratings from 547 participants
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What our users are saying about working for ULTA Beauty
It’s retail, so it sucks sometimes. The management team can make or break a place. So it definitely has its ups and downs.
Ulta beauty is an amazing working environment, flexible hours, awesome people and management.
Love it! Fun environment. Great people. Lots of opportunities to learn and grow.
Not the best place to work when you have small children. There are times as a parent that you must miss work due to illness, etc. but it will count against you since Ulta uses a point system.
Upper management is toxic. They say they care about work/home balance but it's a lie. I was punished and pushed out when I became pregnant. I was trained poorly for my position. The reason promotions happen so quickly is because they dispose of their employees like useless garbage. In the first two years of them opening this location, they went through six GM's, with large time gaps in between each of them. Coworkers are wonderful, but this is a merely a minimum wage retail job with no real benefits, and the raises are nearly non-existent. If you are hired here, especially for a management position, have an exit strategy in mind. Screw up once, and you're out. There's no forgiveness, no second chances, and no responsibility on their part for not training you right in the first place so the mistake would not have been made.
Poor culture, uncomfortable working environment
Can be extremely rewarding at times meeting amazing my clients & other customers in the store Ulta corporation does offer and vacation and sick time for full-time employees . can also be very draining , Often times feeling unappreciated by managers in work place not enough respect for staff being expected to do more than what you job entails certain management abusing positions ect....
Great coworkers and management. Poor hourly pay/commission
It’s all about favoritism, leadership slacks while trying to push the blame on the lower leveled employees. Opportunities are not given to the hardest workers. Hours are based off of how much the boss likes you.
Was a dreadful place to work. Management did not care about you.
Huntington location needs HELP!! If you have a super resilient positive attitude and can ignore favoritism then go help that store out. It's all about the bottom dollar.
Management isn't great. Not worth the pay for the emotional toll the management puts on their employees.
It was a new location, I was hired from the beginning, helped construct displays and afterwards was a Beauty Advisor. I loved the job itself, but management made one huge mistake in the beginning and they cut everyone's hours RIDICULOUSLY short and never changed it. Loved the actual job! But management really hurt that place and most of the originals like myself quit.
Great company with many growing opportunities!
poor pay poor workplace poor attitudes poor everything
Upper management doesn't provide support but pushes to meet sales numbers. Only hires in at part time, hard to grow within the company. Promotes continuing education that is not provided.
Management is poor. No concern for employees.
Great Place to work for single men or women looking to launch career in Beauty but not very. Family oriented.
Overall a great place to work but too much mandatory overtime. Not family orientented at all.
I enjoy my job, however, for making the company so much money, we are paid lowly. Very disappointing. There’s a lot of favoritism as well.
I love being able to work in an industry where I can help others feel beautiful!
Ulta is a good place to work if you're looking for part-time or seasonal work. Anything more than that it is a waste of time. They have little to no benefits for anyone other than full-time staff and its barely possible to become full-time. If you're part time your hours will be cut, get penalized for calling off sick, and have to deal with terrible management.
If you love all things beauty and you're a people person, this is the job for!
Overall fantastic place to work! Unfortunately, one bad general manager can ruin it for everyone under her. The District Managers need to make more surprise visits and be more involved with the stores. If a complaint actually makes it to HR then it should be thoroughly investigated.
Not a lot of room for upward movement. Most higher ups care only about loyalty numbers than quality of work. Mostly part time positions with no paid time off or benefits of any kind.
This could be a great place to work but upper management does not want to be bothered with the needs of lower management especially when they are remote locations
For most of my time there I have loved it! Of course there are always going to be certain people put into leadership roles because they know the right person not for their ability. Overall a great company!
With the exception of a couple rude and disrespectful employees, the company is great to work for. The foundation is solid and i love that they believe in a work and home balance. Unfortunately, Upper management is flighty and won't do anything to help with internal problems amongst employees, even when a manager is being bullied. I was sad to have to step away with out a transfer to a different location. Apart from that particular location, I would love to work for ulta again in the future.
Management was horrible
Great company and work environment. Amazing corporate leaders. Difficult local leaders.
As a counter manager/full-time employee, I am satisfied with benefits and autonomy concerning my schedule. The company is growing and women are at the healm!
Only way your u get paid your worth is if you come in as a manager and not grow with the company. Been in the industry 17 years and at my store more then 5 years. They hire in new managers in making $3-$7 more and hour then me. Hours suck. Hours aren’t distributed evenly. Gratis if your in prestige is nice. Discount is good. Future employers when they see Ulta, think you only do makeup. I haven’t applied makeup on a customer in months. As a manager you really aren’t allowed to.
ULTA Beauty is a still fairly young company and trying to learn and navigate what works best for them. For instance, there is no actual break room for employees and they don’t pay time and a half for working holidays, which I find pretty standard among most their competitors. They do have a nice employee discount program, though. Being that they are in the beauty industry, they employ many women and have many women in leadership.
I was a stylist in the salon. In my fourth year of working there (and two promotions later) I became pregnant with twins. One day when I was 20 weeks pregnant with them, I experienced some pretty intense cramping, to the point that I couldn’t stand up straight. I should have gone to the hospital. I was young and new to pregnancy. I had no more clients for the rest of the day and I had already hit high enough sales that week that I was being paid on commission, not hourly. I told my new salon manager what was going on and asked if I could a) punch out and go home or b) find a job that I could do while sitting while I remained on the clock. She refused and made me stand and do (light) physical labor for the rest of my shift. Cramping stopped after I was able to rest. I went to the dr the next day and found out I was in preterm labor and 1.5cm dilated. I had less than 24hrs to decide if I was going to have a procedure done that could either save them or kill them, called a cerclage, which is when they stitch your cervix shut. It was excruciating. And when I had the procedure, I was still at 1.5cm which the drs told me confirmed that I was only dilating while I was unable to stand up straight and my body had stopped dilating once I was able to rest. I wasn’t able to return to work until they were 8 weeks old, 6 months later. I had lost 75% or more of my clientele by that point, people will wait six weeks, not six months. The only two days that THIS SAME MANAGER would allow me to work were my previous 2 days off (wed&thurs) and the few clients who still wanted to see me couldn’t because I had been doing their hair on their days off which wasn’t wed or thurs. Then after a few months of this ridiculousness, the same week my sitter quit, she tells me I have a week to decide if I am going to double my hours or quit. I quit. This manager completely singlehandedly destroyed my entire career. And last I knew she moved on to Benefit Cosmetics but frankly she did everything that she did to me with the knowledge of the GM, so while I only had negative experiences with one person who is no longer there, I have definitely questioned the integrity of the company since.
If you want to be successful and respected, don’t apply here
I love it here!
I love working for Ulta, but I need a business where I’m going to grow more as a stylist!
The company is fun for retail. No benefits offered for part time though, no matter how long you have been there.
The stores are great for women and most of the distribution centers are as well. However the Pennsylvania DC is run by the boys club. There are only a few supervisors that are women and the rest are men. All of management is male as well. If you are a young, attractive girl that is willing to suck up and you fit their mold, you could go far
I turkey enjoy working with this company. When everyone has the same goal and is pleasant to one another everything flows flawlessly.
I work with about 50 women (and a couple of guys) that all love, support and empower each other on a daily basis. Mary Dillon, our CEO, is a very inspirational person to work for and I couldn't love working for this company any more than I already do.
Working with Ulta has taught me a lot about how to work with a wide variety of people and the best ways to communicate with those individuals. I have learned that as the company has changed it becomes more pertinent that I speak up to accomplish my goals and my needs with in the company.
At the location I worked, it was almost all women in all roles which is great and empowering. The culture got a bit gossipy or not as professional as it could have been.
nice staff of strong female employees
Working at Ulta was a wonderful experience in the beginning. We had the best management team. Once the Store manager left, everything fell through. The new store manager was incredibly selfish, refused to deal with confrontation between employees, and was micro-managing. She also hired people that did not fit well with the team and refused to listen to us when we said there was an issue. I loved working there for almost 2 years, but the pay was low and so were hours. She also did not want to hire me as a manager because I was the same age as my peers. Which made no sense since she hired someone two years older than me without any experience with the company. The trainings and free makeup was the best part, but upper management didn’t seem to care.
For a female dominated company, I was treated extremely poorly when I was pregnant. My bosses were unsupportive of my choice to take the full 12 week maternity leave as opposed to 6 weeks that they were expecting me to take and I was turned down for a promotion while pregnant after working for the company for 4 years. Telephone conversations with upper management left me feeling as though the face to face interview was just for formality, and upon entering the room for the interview, my bosses eyes went straight to my 8 month pregnant belly and the first words out of her mouth were “how pregnant are you?” The second words were “we are not going to promote you, this meeting is to tell you all the reasons why” the reasons all surrounded recent things like requesting too many days off... I requested that I be scheduled Tuesday nights and not mornings because I had drs (obgyn) appointments. These “requests off” were not additional days off, I still only took my 2 days off a week and worked 40+ hours. Other reasons cited for not getting a promotion were that I was not doing certain things that were expected of me. I was a people manager not an operations manager and I was penalized for not checking in our truck shipments. I was pregnant (high risk pregnancy) and could not lift 40 lb boxes, and it was not my job to begin with. I even pulled out my dor (description of responsibilities) and it was not listed under my job. Like a politician my boss had a rebuttal for everything as to why it was a reason for me not getting promoted. They are HORRIBLE to women! When getting ready to return after my maternity leave I asked them to be a bit more flexible with my schedule to accommodate me picking up and dropping off my child at daycare I was told that me having a kid was not their problem and that I needed to figure it out on my own. Needless to say I did not return to the company after maternity leave and chose to stay home with my daughter instead of be away from her 40+ hours a week to deal with such disrespect.
Great place to work if you love make-up and hair products; not a money maker job and discount is not great. Like any company, management has a lot to do with the satisfaction of staff. Unfortunately Ulta gives management so much paperwork and responsibility, staff is put on auto-pilot and left unappreciated.
Ulta's a great place to work! I work in the salon as a stylist, but when I have a free moment I wander around the store helping with makeup and hair questions. The environment is good, I love our management team, the CEO is a woman who believes in empowering other women. And as someone into hair, makeup, beauty culture, etc I'm in the best place.
As the skin therapist it’s hard to get business so you only make your hourly which is under $10 rather than commission
I have great management but it’s still a bigger company and they treat you as a small piece in a big machine. You are expendable here. The hours you were promised will only be sometimes.
Ulta has an amazing CEO of Mary Dillon that keeps her company fun fresh and real in retail while giving women an opportunity to make it into higher positions in management.
A company where women are the greatest consumer, that doesn’t care about women.
Embarrassing policies for a company run by women comprised primarily of women. CFO and CHR male controlled. All they care about is producing numbers for Wall Street on the backs of working mothers by making women feel inferior in their own skin.
My experience has been very positive at my location. Overall the company is handling their ongoing growth and evolution in a business savvy way! Women are very supported and there is a great deal of promotion from within. At times advancement opportunities are limited within a district due to strong retention.
Upper management can be very petty. Often will not speak directly to employees about anything policy, training new gm, or behavior oriented. Often delegates to lower management, causing confusion. Upper management has told employees they were “being ignored” if employee asks for a break, long after it should’ve been given.
I was a target as soon as it was discovered I was pregnant. It was easier to replace me than deal with me being on maternity leave. It's a backbiting environment. Most of the employees stay anxious. The reason its so easy to climb the ranks is because they fire people left and right. The slightest mistake will get you fired. Nobody feels secure in their job. It's a cutthroat company with a cutthroat culture.
As a female driven company, while disappointed in its maternity leave policy, I really do love working here.
LOVE WORKING FOR ULTA. LOVE MY JOB; but sometimes mangment can be an issue.Surprisingly with working with all girls and some guys we all get along very well. We are all family
Ulta is a great place to work if you are a single woman. It’s nearly impossible to be successful in this company and have a family life. My pregnancy was outted by my boss and was also called unfortunate. Pumping while breast feeding nearly impossible. I was forced to pump in the men’s bathroom if I was able to pump at all. The few times I was allowed to pump in the office, people disrupted me.
On Ulta.com they state healthcare available from day one. I NEVER received ANY paperwork or management help to sign up for benefits. One year later and FIVE General Managers gone only one manager was able to even point me right direction. Highly discouraged from contacting HR. I am the #1 in sales in store and #3 in region for my position in Salon YET no raise or recognition to anyone but salon manager. It's a joke. Metrics for advancement basically unattainable. They dangle the 3 people that are successful in the US as role models and "proof it can be done". I am passionate and love what I do for living but the management and morale in these stores is the worst I've ever seen.
All but 1 of my managers is a female and they are all excellent at maintaining a respectful environment. This particular location is great, my issues lie more with working for a corporation. Unfortunately corporations tend to take on a nameless, faceless entity that typically focuses on numbers and productivity.
Upper management does not care about their employees
Pretty happy with the company, just sick of retail hours & working for irresponsible managers.
While there are advantages such as access to the industry's newest products and education if you choose to seek it out, this company really just expects high end salon and spa results with out putting in the effort.
Amazing company with and amazing woman as our leader
This is a horrible place to work. The higher ups are very biased and only care about helping and promoting themselves. Unless you're high up you don't get anything. Including a livesble wage or respect.
Wonderful, supportive group of women. The benifits are not great but retail benifits rarely are.
Part time employees should be eligible for paid maternity leave as well. I usually work 1 hour less than full time a week but if I were to get pregnant I would have to leave and re apply for my job. Full time employees don't have this issue.
In store employees are enerally 90-100% women but corporate management is much closer to 50/50- would like to see more women corporate leaders in a company that is so female driven at an hourly level.
Taking away health care while pregnant was the breaking point along with an inexperienced and rude manager.
Obviously a female industry but did not cater to family. Many of the top leaders made it clear working less than 60hrs was unacceptable. 8 years as a GM. The most gossipy and back biting industry from every level of management
Unless you come in on a management level, there are very few, if any, opportunities to advance within the company. They take much better care of their managers than all other employees. This particular Ulta seems like a revolving door.
Flexibility is key when you are a parent! Ulta gives you that, and the pay is better than many other salons in the area. Lots of avenues for advancement, beyond management.
Retail management has always been a female-dominated / equal gender representation field. And Ulta is a wonderful company to work for with most corporate level senior management roles filled by women.
With that being said, I wish they would push the envelope more in providing support for women. Lactation rooms at the bare minimum. Childcare reimbursement or partial reimbursement. A proper break room for employees and not a card table wedged in the hallway.
Granted, nonretail company I've ever worked for has these amenities. But when has Ulta ever aspired to do only what other comanies do? We're better than that and I'd like to see some changes made that reflect an appreciation of the women who work and shop with us.
Ulta Beauty does not care about its employees. There is a constant revolving door of people leaving and new hires. My district manager told employees that we were all expendable. This job probably had the lowest overall morale of employees of any place I've ever worked. And as many women that work in the beauty industry, on males are district managers.
Though the company is more female than male as a whole it is disturbingly disproportionate in that the mass majority of men in the company are upper level and executive. Furthermore they do not seem to support women's work life balance. Required long weeks and inconsistent schedules do not support women with families. They are resistant to provide pumping spaces and highly discourage pregnancy in general.
I worked at two locations over 5+ years. You would think a company like Ulta, who's customer base and employees are mainly women, would care about women or their employees in general...nope. It's like working with a bunch of middle school mean girls, from corporate and upper managment to the sales associates. No guaranteed maternity leave, no option for work/home balance or any type of flexible schedule, and expect to work long hours on every single holiday. You are basically an indentured servent and get paid scraps from a multi-BILLION dollar cash company. Definitely expect to be used and thrown in the bin.
Very toxic work environment.
If you are agree with what leaders say and do not speak up against the grain, you will do well at this company.
During the duration of my time working for Ulta Beauty there was an overarching issue. Cattiness. You are micro managed for every little thing. From how many rows of product can sit on a shelf to the exact number of magazines the salon is allowed to put on their waiting area table. How many minutes are allowed to be in a restroom at a time, and an exactly 30 minute long breaks no more no less. It created a massive feeling of tension.
Salon staff is very poorly treated. If a customer complains reguardless of the incident and without any regard for the stylist's side of the story they will always refund the customer which cuts into the stylist's pay. They expect the stylists to be on the floor helping customers find product when they are not behind the chair doing hair, however they asked salon stylists to prioritize the shopping guests by leaving their own clients in the chair to help them when needed. They also do not give stylist's adequate breaks. I understand that a half hour lunch break is permitted for longer shifts, however on a Saturday where a hairstylist is on their feet foiling hair and blow drying it is very hard on their body. They need to be able to sit down for a few minutes in between clients, and this is not permitted at all unless you are on a clocked out break. The system for level jumping their stylists is completely ridiculous. A stylist has to meet so many requirements that it is almost impossible unless that Salon is constantly busy in order for them to grow. When I was there I was the highest dollar stylist in the salon, and I averaged $65 an hour behind the chair. But I couldn't level jump because I didn't have the right number of people in my chair. My average ticket was high enough that I was meeting most of my goals but that didn't matter because there weren't enough butts in my chair. Oh and too many of my clients were loyal clients that kept returning to me, as opposed to brand new clients that I was pulling from the floor. Even though I was making enough money and I was behind the chair most of the time, because my clients were my own and not new clients and because there weren't enough of them I wasn't able to grow. Completely ridiculous.
The overall environment of having employees that are specifically for different tasks as well as having too many managers creates an environment full of cliques and cattiness. It doesn't work.
Only way it would be prefect is if there were maternity leave and better wellness support.
I'm proud beyond belief to work for a corporation that does so much for women. Not only are we led by an amazing female CEO, we raise millions every October for Breast Cancer Research Foundation and have job initiatives for disadvantaged women in Chicago.
Fantastic, female-centric company that is still inclusive of everyone!
Training at the Las Cruces location is very poor. While training on the job works in many environments it does not facilitate comfortable or productive transition into managment. Eventually you are held accountable for "things you should just know how to do" desite never having been trained on how to do it or given time to research getting it done properly. Management easily gets cliquish with employees, leaving other co- managers to either pick up the slack of what associates are not doing or being the bad cop when asking them to do their job. Management team has no unified voice in retraining employees who are repeat offenders in poor service, timely work production, on time attendance, late call ins, or general work ethic topics. Las Cruces location has little focus on Customer Service, leaving shoppers in the community feeling frustrated and unappreciated. Customer complaints are shrugged off or dismissed by management. Scheduling preference is given to those with children, leaving the entirety of split shift, short shift and shift coverage to single managers. But there is no appreciation or scheduling relief for those who have done well in caring for others. I was let go despite the fact I was told I was productive and performed in my position above the standard of my predecessors. If you don't make fast friends and play by the social rules, your professional contribution to this company will not be appreciated.
Ulta's policy of keeping a watchful eye on employees for inside theft creates an expectation of mistrust in my opinion and makes me not trust my employer. Female salon staff are expected to wear make up and also be able to prove all make up brought into the store was purchased at Ulta. Their meathod of doing this at the time of my employment was by marking products with a green marker that easily rubs off, which is what happened to me. This expectation of guilt and having to allow management to search your bag every night felt belittling and insulting. I was let go for having lipgloss that the store never sold. Mean while my coworker was stealing hair product to give to his clients on a daily basis and arriving to work high. His job was to teach me. Instead he would come to work on education days and leave for hours, stealing time and never taught me a thing even though at the time of hire I was promised there was a salon education program.
No work-life balance, which you'd expect from retail but it was especially bad in management. They require a completely open availability from all management (but not lower level employees) regardless of situation. Pay was ok but inside promotions always were less lucrative than what was offered to outside hires so there was little reason to advance. Ulta offers "stretch" positions to increase responsibilities without increased compensation to test whether an employee is ready for promotion. Still, the employee fulfilling the reach position may not get the promotion and associated raise.
Management at the corporate level is very dishonest, demeaning and untrustworthy. You will be bullied on a daily basis and expected to work at least 6 days a week. They break you down and teat you apart until you're no longer a human being. The in store management is a joke and they can't keep a general manager or salon manager to save their lives.
They use cashiers to do the jobs of thoSE positions they can't keep filled, but without proper pay or benefits.
Upper management does not care about or empower women (even though that's one of their marketing gimmicks). Women's personal lives and families are held against them when promotions are available, the company does NOT offer equal pay, there is no work/life balance, and they routinely pit women against each other. For example, one woman was given 24 hours to choose between a transfer that would wreak havok on her family life, or having her friend/coworker be promoted. If she chose not to transfer (to an unknown location away from her family), then her coworker wouldn't get a promotion (that was entirely unrelated. The coworker's promotion would not have affected this woman's position or career path in any way). This company is not good for women.
While Ulta is a retail store that caters to women and likely attracts more women employees as such, they are very inclusive and encourage career growth/strength of their team. Overall, I find it to be one of the better retail options for women.
People I worked with were great. Not a lot of communication between employees and management. Pay was awful.
Very low pay and driving down pay for the rest of the industry, micro-managed with sloppy operations, computerized scheduling with very little flexibility, no actual break room, lunches limited to 30 minutes, can't leave the building without a manager first inspecting your bag and pockets at the front door, a process which can take an extra 20 min when your manager is the only manager on duty and you are trapped there waiting, not getting paid. I'm there for the insurance.
Many hours of over time are required, even during paid time off. Departments are not understanding of those employees who have children to attend to after business hours (they prefer you to be open to work all day/night). Company polcies are not adhered to within departments.
Terrible management, they were lazy and didn't care about their workers below their position.
When I started working there was given no training at all, including hygiene standards, and the prestige area was (IMO) not very sanitary because there was no training on proper use of testers or cleaning standards. About once a month or so, Prestige employees would go to a regional training about new products, which was helpful. Due to the nature of this business most employees, management, and customers are women, which I enjoyed.
This is the fastest growing company in America and it shows. They train very little and are unclear when they do so. If it weren't for the Reps of the cosmetic companies, they would not be trained in any products.
Highly disappointed in this company. The management is not management, it is retail help being promoted into GM positions. They have no experience in leading , inspiring a team. The biggest disappointment was when it was documented that a salon member was making all these discounts and adjusting pricing. We were told from Sercurity there was more than enough to fire that associate . The district manager, human resources and the GM all requested to have this person written up only! That sent a clear message to the entire team it was ok to steal! That person left and took the entire salon team with them , opened a salon.I sure hope the GM learned a valuable lesson . Having values and integrity always wins.
I loved working for Ulta! The atmosphere was awesome and they really pour into their employees. Women are valued and often in leadership positions. They pay minimum wage to their part time employees for the most part, but offer great discounts and incentives to earn product. Benefits are only offered to full time employees, but that is typical in today's world. A great work environment and excellent leadership is in place at Ulta.
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