Join InHerSight's growing community of professional women and get matched to great jobs and more!
Sign Up
Already have an account? Log in
Rate Now
Philips logo


3.3 | Andover, MA | Hospital & Health Care | 10000+ Employees
Rate Now

A message from Philips

We have made a commitment to have 1 in 4 women in senior leadership roles by 2020. Learn more

Posted 4 months ago on Dec. 9, 2019

Field Service Engineer 2 - Diagnostic Imaging (Albany, NY)

Full-time in Albany, NY
Is it a match?
See at-a-glance how well companies like Philips support the things that are important to you.
Paid Time Off
The People You Work With
Flexible Work Hours
Ability to Telecommute
Wellness Initiatives
Philips is a hospital & health care company headquartered in the Andover, MA area with 10000+ employees. Philips has a 3.3-star InHerSight Score, based on 1,181 ratings from 82 employees. 23 employees have left comments about their experience working for the company on InHerSight.

Job Title

Field Service Engineer 2 - Diagnostic Imaging (Albany, NY)

Job Description

In this role, you have the opportunity to

The purpose of the Field Service Technician job family is to support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value. This family is technical in nature, with strong customer focus, and works collaboratively with the wider organization to provide exceptional service to our customers. Technical capabilities range from product malfunctions, proactive, predictive, upgrades, Bench Repair and installations, and can be provided at customer location/bench repair facility or remotely or via accessing Philips Remote Service channels.

You are responsible for

  • The Field Service Technician is the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.
  • Executes technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the Customer care center. Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures.
  • Solutions are provided by using Remote\Onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status.
  • Focuses on First Time Right ensuring action plans are followed, with parts (if required), and preparation such as diagnosis/troubleshooting information is executed as per action plan before the onsite visit as necessary
  • Handles complaints (safety & non-safety related) & Escalations to ensure accurate and timely analysis, registration.
  • Seek Lead generation for sales or value-added Service Opportunities, where we can support our customers further to deliver value.


  • % First Time Right
  • Customer Satisfaction
  • Service Record Quality (100% compliant to the 12 SRQ elements).
  • On Time Material Reporting


  • Provide technical support, troubleshooting & escalation support to Customers, communicates solutions or actions, taking ownership, and acting in accordance with our regulatory guidelines.
  • Could take initiative with medium technical complex support within defined framework
  • Accurately documents service records inclusive of diagnostics, resolution & Test procedures, & Case status using the Service management system. Capturing medium complex solutions to allow for knowledge share.
  • Focuses on First Time Right ensuring there is a clear action plan & preparation, with parts (if required), and diagnosis before the onsite visit.
  • Actively Involved in Customer escalations, Complaints (safety / non -safety related) or feedback, following agreed processes to ensure that information is captured accurately as possible
  • Largely works independently within the Philips Healthtech products trained on.

Dimensions related to Know-How, Complexity, and Accountability

  • Customer first attitude
  • Has a solid knowledge and understanding all assigned Philips HealthTech products and services
  • Good written communication and documentations skills
  • Professional Manner superior soft skills
  • Good computer, PC and internet skills
  • Ability to express sympathy, empathy and patience
  • Excellent technical knowledge and experience in engineering fundamentals.
  • Actively collaborate, sharing knowledge and experience with others.

To succeed in this role, you should have the following skills and experience

  • Education: High school graduate degree level or equivalent (preferably in an engineering, medical or science related qualification)
  • Certified Engineer/network engineer certification
  • Comprehensive PC skills e.g. Experience with Microsoft Windows and Office Software applications.
  • Competent in IT/Network diagnosis/system connectivity/Remote service essential.
  • Prior experience within an engineering, medical or science related environment.
  • Minimum of 2 years of related experience
  • Minimum of 2 years of prior experience in customer-facing role
  • Must reside in or around the Albany, NY area. Travel will include client sites in Albany, NY and within a 2 hour radius of Albany, NY. This role is eligible for a fleet vehicle.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.



If you forgot your password, you can click the Forgot Password  button on the Sign In screen to reset it. 

If you have any other questions regarding the recruitment process please refer to our FAQs. In case of technical difficulties with the website, please send an email to 
(Note: To ensure fairness and legal compliance in our recruitment processes, only technical issues will be monitored through the above inbox. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.)

Share this job