Companies

${ company.text }

Be the first to rate this company Not yet rated ${ company.score }

Career Resources

${ getArticleTitle(article) }

Topics

${ tag.display_name }

Community

${ getCommunityPostText(community_post) }

Writers

${ author.full_name }

${ author.short_bio }

InHerSight logo
Jobs Community For Employers

Join InHerSight's growing community of professional women and get matched to great jobs and more!

Sign up now

Already have an account? Log in ›

Philips logo

Philips

3.3 | Cambridge, MA | Hospital & Health Care | 10000+ Employees
Rate Now
 

A message from Philips

We have made a commitment to have 1 in 4 women in senior leadership roles by 2020. Learn more

Posted 2 months ago on Sept. 9, 2020

Ultrasound Field Service Engineer 2 - (Raleigh - Durham)

Full-time in Raleigh, NC
Is it a match?
See at-a-glance how well companies like Philips support the things that are important to you.
Paid Time Off
3.9
The People You Work With
3.7
Flexible Work Hours
3.7
Ability to Telecommute
3.7
Wellness Initiatives
3.6
Philips is a hospital & health care company headquartered in the Cambridge, MA area with 10000+ employees. Philips has a 3.3-star InHerSight Score, based on 1,197 ratings from 83 employees. Employees have left 23 comments about their experiences working for the company on InHerSight.

Job Title

Ultrasound Field Service Engineer 2 - (Raleigh - Durham)

Job Description

In this role, you have the opportunity to

As an Ultrasound Field Service Engineer 2, you will support Philips Imaging Systems business in the greater Raleigh Durham, NC area. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adherence to state and federal regulatory requirements. This position is an entry level position for an employee with limited experience.  The focus is learning how to provide an outstanding customer experience, become a viable team member and quickly get up to speed with technical expertise. The Field Service Engineer will work independently as well as in a team environment while under direct supervision.

You are responsible for

  • Demonstrate a sense of urgency to identify and assist in identification and resolution of customer issues.  Follow the appropriate escalation process.     
  • Manage service repair, preventative maintenance, field change orders / installations.
  • Identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales Personnel.
  • Defines problems: Collects data, establishes facts, and draws valid conclusions. Has the ability to interpret an extensive variety of technical instructions and deal with abstract and concrete variables
  • Performs all administrative duties within established Philips and regulatory time frames including time sheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, site and service documentation, and other related paperwork.
  • Assist in the completion of PMs and FCOs and progress to successfully completing all related tasks independently and diagnose and resolve any electronic, network, and mechanical problems with minimal assistance.

    Customer Ownership

  • Build credibility and trust with customers by conducting pro-active customer visits.
  • Provide appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues.
  • Demonstrate a sense of urgency to identify and resolve customer issues.  Follow the appropriate escalation process.
  • Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times.  Understand customer's business and competitive environment.
  • Generate revenue growth by offering solutions aligned with service portfolio. 

    Teamwork

  • Adopt, develop and implement best practices.
  • Proactively schedules activities & makes him/herself available to assist others.
  • Seeks out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools). Assists in identifying training gaps within the team.
  • Actively seeks to mentor others.
  • Actively participates as a member of regional work team and works to improve team processes. 

    Compliance

  • Operate under the required knowledge of State and Federal regulatory requirements. Adheres to established training, quality, and safety requirements. 
  • Manages company assets effectively in accordance with established Philips processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc. 
  • Performs all administrative duties within established Philips and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, site and service documentation, and other related paperwork.

    Technical

  • Must be qualified and perform work in at least one modality.  May be asked to become qualified in and perform work in multiple modalities.  Maintains knowledge of technical advances and current industry trends.  Seeks out formal and informal training opportunities.
  • Independently resolve equipment and customer issues, complete PMs, FCOs, installations, and all related tasks, and diagnose and resolve electronic, network, and mechanical problems.  Complete all service events with a timely customer follow up.
  • Utilize tools, support, resources and escalation processes within required time frames to resolve customer and system problems timely and effectively.
  • Documents customer information and recurring technical issues to support product quality programs and product development, distributes information appropriately.
  • Continue to learn and begin to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners in order to resolve customer equipment issues and initiate escalation, as required. 

    You are a part of

    Working as part of our Global Sales and Service organization, you’ll benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings.

    To succeed in this role, you should have the following skills and experience

  • BSEE/BSEET preferred, or two year formal education combined with appropriate high tech related experience
  • 5 + years of experience servicing electronic and/or biomedical equipment required; Ultrasound field service experience is preferred.
  • 2 + years of experience working with imaging systems and/or multi-vendor is a plus
  • Understand and apply electronic, mechanical and networking theory to install, diagnose and repair equipment including knowledge and use of all necessary tools and test equipment.  Understanding of mechanical theory preferred.
  • Strong organizational skills, self-disciplined and the ability to work independently and communicate effectively with various levels of employees and customers both verbally and in writing.
  • Ability to effectively operate in a team driven environment to achieve assigned goals and objectives. 
  • Ability to read and interpret schematics and site drawings with minimal assistance
  • Have and maintain a valid driver’s license.
  • This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.

    US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa for this opportunity.

    In return, we offer you

    Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

 Equal Employment and Opportunity Employer/Disabled/Veteran

Contact

If you forgot your password, you can click the Forgot Password  button on the Sign In screen to reset it. 

If you have any other questions regarding the recruitment process please refer to our FAQs. In case of technical difficulties with the website, please send an email to careersite@philips.com. 
(Note: To ensure fairness and legal compliance in our recruitment processes, only technical issues will be monitored through the above inbox. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.)

Share this job