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Philips

3.3 | Cambridge, MA | Hospital & Health Care | 10000+ Employees
 

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Posted a week ago on Oct. 14, 2020

CV Ultrasound Clinical Education Specialist (Home-Based: San Antonio or Austin)

Full-time in San Antonio, TX
Is it a match?
See at-a-glance how well companies like Philips support the things that are important to you.
Paid Time Off
3.9
The People You Work With
3.7
Flexible Work Hours
3.7
Ability to Telecommute
3.7
Wellness Initiatives
3.6
Philips is a hospital & health care company headquartered in the Cambridge, MA area with 10000+ employees. Philips has a 3.3-star InHerSight Score, based on 1,197 ratings from 83 employees. Employees have left 23 comments about their experiences working for the company on InHerSight.

Job Title

CV Ultrasound Clinical Education Specialist (Home-Based: San Antonio or Austin)

Job Description

In this role, you have the opportunity to

In this role, you will provide training and education to Philips Ultrasound customers to insure the successful use of our ultrasound products and thereby contribute to the successful attainment of the ultrasound business targets. This will involve designing and implement training and education programs for our internal and external customers and working closely with the Clinical Education Manager, Advanced Technical Trainers, and Product Marketing, to ensure continuous and accelerated career growth, customer clinical growth, business success, and customer satisfaction. This role is very diverse with shifting priorities. Must be flexible and know how to prioritize work effectively to ensure time is utilized well to deliver on commitments.

You are responsible for (but not limited to)

  • Handle territory management effectively, owning the customer relationship from a clinical perspective.
  • Schedule and implement customer training following the Installation Matrix and Process Guidelines
  • Driving education sales and tuition registrations to meet revenue and recovery targets for education goals (directly with customers or through all sales channels)
  • Consistently deliver high level quality of education and training to both internal and external customers.
  • Position yourself as a consultant to both internal and external customers.
  • Communicate regularly with local, zone and management teams.
  • Exhibits superior technical, clinical, and presentation skills at all times
  • Professionally handle objections and questions

Customer Education Activities

  • Deliver customer presentations; technical and clinical (Advanced Customer Training, Universities)
  • Deliver on-site customer training for purchased education days.
  • Site visits to customers to review education entitlements to ensure customers are aware of their tuitions and assist them to register
  • Identify customers to discuss education needs with and propose education plans
  • Build technical, clinical and professional skills and knowledge. (New registries, cross training, relevant business courses, personal development courses, etc.)
  • Organization Skills/Time Management/Professionalism
  • Submit weekly schedule to management
  • Maintain expenses according to company policy
  • Submit expenses weekly to ensure timely reimbursement and expense tracking
  • Maintain company property
  • Follow all company and departmental policies, and use appropriate and cost conscience decision making
  • Act in a positive and professional manner at all times

Key Issues and Decisions:
Measured Key Competencies

  • Build and Maintain Relationships - Builds and maintains effective relationships with customers at all levels in the buying organization, within his/her organization (the service & sales teams and corporate), and within the industry.
  • Positions system features and capabilities effectively linking them to customer needs
  • Routinely strategizes with internal team prior to educational/training events
  • Trainings are well-planned and customized to deal with areas of interest on behalf of the customer
  • Utilizes corporate and team resources to address specific customer issues
  • Communicates customer reactions and concerns to service & sales team members and management
  • Understand Customer Requirements and Provide Consultancy - Utilizes discipline and critical thinking in the definition and analysis of customer needs and proposes solutions to those issues.
  • Actively seeks information regarding customer interests/needs prior to and during the training
  • Utilizes listening and thorough note-taking to document key needs and issues
  • Through questioning, assists customers in prioritizing needs and requirements
  • Keeps key stakeholders, internally and externally, informed and aware
  • Adapts approach and style to cultural (organizational and national) and personality style variants
  • Create Solutions Meeting Requirements - Develops solutions based on customer needs delivering optimal results for customers and Philips.
  • Utilizes product knowledge to effectively position features and capabilities that represent solutions to customer needs
  • Finds solutions that meet business, clinical and personal needs
  • Utilizes corporate resources to address specific customer issues
  • Adjusts personal style to accommodate the preferences of the prospect
  • Manages conflict both internally and externally.

To succeed in this role, you should have the following skills and experience:

  • Adjusts personal style to accommodate the preferences of the prospect
  • To succeed in this role, you should have the following skills and experience
  • At least 5 years of clinical experience as ARDMS or CCI registered sonographer
  • Registry required: Adult Echocardiography
  • Registry preferred: RVT, Pediatric Echocardiography
  • Thorough understanding of: 3D echocardiography, TDI, Strain and 2D quantification
  • Thorough understanding of Transesophageal Echocardiography, 3D preferred
  • Working knowledge of: Mitral valve quantification, speckle and 3D quantification
  • Previous classroom teaching experience preferred
  • Previous presentation experience required
  • Participation in clinical research preferred
  • Previous leadership experience preferred
  • Commercial medical equipment business or sales experience preferred 
  • 50% travel time though that may fluctuate dependent on the territory and as needs change
  • Must be able to discuss education options and be comfortable up-selling the customer on additional education.
  • Must possess strong communication and interpersonal skills.
  • This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.

*The territory for this job is Middle TX.  The preferred location for this opening is in the San Antonio or Austin area. Candidate must reside in a city within their territory that holds the majority of their customer base and be located near a major (non-regional) airport (within 1 hours drive) to be considered.

In return, we offer you

The opportunity to grow in your profession by becoming a subject matter expert in your field, while working closely with our customers to ensure their overall satisfaction.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws. 

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. 

Equal Employment and Opportunity Employer/Disabled/Veteran 

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