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Philips

3.3 | Cambridge, MA | Hospital & Health Care | 10000+ Employees
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Posted 2 months ago on Aug. 5, 2020

Field Service Engineer, Imaging Systems (New Haven/Stamford, CT)

Full-time (Can work remote)
Is it a match?
See at-a-glance how well companies like Philips support the things that are important to you.
Paid Time Off
3.9
The People You Work With
3.7
Flexible Work Hours
3.7
Ability to Telecommute
3.7
Wellness Initiatives
3.6
Philips is a hospital & health care company headquartered in the Cambridge, MA area with 10000+ employees. Philips has a 3.3-star InHerSight Score, based on 1,197 ratings from 83 employees. Employees have left 23 comments about their experiences working for the company on InHerSight.

Job Title

Field Service Engineer, Imaging Systems (New Haven/Stamford, CT)

Job Description

In this role, you have the opportunity to
Support Philips Imaging Systems business in the greater New Haven and Stamford, CT areas. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adherence to state and federal regulatory requirements.

You are responsible for

  • Key Areas of Responsibility

    Customer Ownership

    • Work to learn, and establish rapport with customers.
    • Provide appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues.
    • Demonstrate a sense of urgency to identify and assist in identification and resolution of customer issues.  Follow the appropriate escalation process.
    • Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times.  Begins to gain understanding of customer's business and competitive environment.
    • Generate revenue growth by offering solutions aligned with service portfolio.

    Teamwork

    • Adopts best practices.
    • Proactively schedules activities & makes him/herself available to assist others.
    • Seeks out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
    • Actively participates as a member of regional work team.

    Compliance

    • Operate under the required knowledge of State and Federal regulatory requirements. Adheres to established training, quality, and safety requirements. 
    • Manages company assets effectively in accordance with established Philips processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc. 
    • Performs all administrative duties within established Philips and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, site and service documentation, and other related paperwork.

    Technical

    • Must be qualified and perform work in at least one modality.  May be asked to become qualified in and perform work in multiple modalities.  Maintains knowledge of technical advances and current industry trends.  Seeks out formal and informal training opportunities.
    • Assist in service call process and progress to the ability to resolve customer issues independently. 
    • Assist in the completion of PMs and FCOs and progress to successfully completing all related tasks independently.
    • Assist in the diagnosis and resolution of electronic, network, and mechanical problems with minimal assistance.
    • Utilize tools, support, resources and escalation processes within required time frames to resolve customer and system problems timely and effectively.
    • May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners in order to resolve customer equipment issues and initiate escalation, if appropriate.

You are a part of

Working as part of our Global Sales and Service organization, you’ll benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings.

To succeed in this role, you should have the following skills and experience

  • BSEE/BSEET preferred, or two year formal education combined with appropriate high tech related experience
  • 2 + years of experience servicing electronic and/or biomedical equipment required; healthcare field service environment is preferred.
  • 2 + years of experience working with imaging systems and/or multi-vendor is a plus
  • Understand and apply electronic, mechanical and networking theory to install, diagnose and repair equipment including knowledge and use of all necessary tools and test equipment.  Understanding of mechanical theory preferred.
  • Strong organizational skills, self-disciplined and the ability to work independently and communicate effectively with various levels of employees and customers both verbally and in writing.
  • Ability to effectively operate in a team driven environment to achieve assigned goals and objectives. 
  • Ability to read and interpret schematics and site drawings with minimal assistance
  • Have and maintain a valid driver’s license.
  • This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.

Physical Demands and Work Environment

  • Job operates in the hospital/medical environment and remotely from home office location. 
  • Potential exposure to hazardous physical, chemical, radiological and biological agents and loud noise.
  • May work in environments where devices producing one or more of the following may be in use: high levels of radiation, high magnetic fields, high voltages, compressed and liquefied gases, and radioactive materials. Strict adherence to corporate and site safety procedures is mandatory.
  • Frequently in contact with electrical equipment.
  • This role routinely uses standard office equipment such as computers, phones, medical test equipment.
  • Average driving is 1-4 hours daily and may exceed 50% at times.  Occasional overnight stays and travel by air or train may be required.    
  • Responsible for carrying and monitoring company cell phone and being available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law.
  • Must be flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary.
  • May work from ladders or scaffolding, on occasion.
  • Ability to participate in an on-call rotation to provide customer support.
  • Regularly speaks, hears, and views computers.
  • Frequently lift, carry, push, or pull up to 20 pounds.  Occasionally lift or carry up to 100 pounds, with assistance available when lifting or carrying items over 50 pounds.
  • Occasionally twist, and crawl.
  • Frequently stand, walk, stoop, kneel, and extended reach.
  • Regular grasping and repetitive hand movements.
  • Occasional use of vibrating tools.
  • Use of personal protective equipment may be required including, but not limited to, radiation monitoring badge, safety glasses, hard hat, hard toed shoes, and medical rubber gloves.
  • May be required to adhere to certification/credentialing required by the Customer in connection with admission into its facilities to perform job duties.
  • Customer requirements may include, but are not limited to drug testing and immunizations as dictated by the customer or facility policy.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa for this opportunity.

* The preferred location for this opening in the New Haven or Stamford areas.

**This is a Union position

In return, we offer you

Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws.  Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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